Terms and Conditions

1. Description of Services

Lower Light Leadership provides professional coaching, organizational leadership development, workshops, facilitation, speaking engagements, online leadership-development courses, leadership assessments, calculators and digital tools, educational content, and related resources. Services may be delivered directly by Lower Light Leadership or in whole or in part through third-party platforms and service providers.

We may add, modify, suspend, or discontinue any Service, in whole or in part, at any time and without notice, subject to any obligations contained in an applicable engagement-specific agreement.

2. Eligibility

You must be at least 18 years old to purchase a paid Service, enter into a service agreement, or create an account with a third-party platform where that platform requires adult eligibility, unless the applicable Service is expressly offered to a minor with the involvement and consent of a parent or legal guardian. Users under the age of 18 may access free resources only with the involvement and consent of a parent or legal guardian, who agrees to be responsible for the minor's use of those resources. By using the Services, you represent and warrant that you meet these eligibility requirements.

3. Accounts and Third-Party Platforms

The Site itself may not require a user account. Certain Services, including online courses or other hosted offerings, may be delivered through third-party platforms that require you to create an account. You are responsible for maintaining the confidentiality of credentials associated with any such account and for activity conducted through your account. Your use of a third-party platform is also subject to that platform's own terms, privacy policy, and account requirements.

4. Purchases, Fees, and Payment

Fees for Services may be displayed on the Site, presented through a third-party checkout, stated in a proposal, or established in a separate written agreement. Unless otherwise indicated, prices are stated in U.S. dollars. Payments may be processed through third-party learning platforms, payment processors, or other service providers and may be subject to their own terms and processing policies.

By making a purchase, you authorize Lower Light Leadership and its applicable payment processor to charge the selected payment method for the applicable fees. Prices may change at any time without notice, but changes will not alter a completed purchase or a signed agreement except as otherwise provided in that agreement or permitted by law.

5. Refunds and Cancellations

Refund, cancellation, and rescheduling terms for professional coaching, organizational leadership development, workshops, facilitation, speaking engagements, and other professional services are governed by the applicable proposal, service agreement, or other engagement-specific terms.

For online courses, digital products, or other purchases that do not have separate refund terms, refund requests may be reviewed on a case-by-case basis at the discretion of Lower Light Leadership, subject to applicable law. Approval of one request does not obligate us to approve another. Any approved refund will ordinarily be issued to the original payment method used for the purchase.

6. Engagement-Specific Agreements

These Terms govern general use of the Site and Services and do not replace or modify a separately executed coaching agreement, organizational-services agreement, proposal, statement of work, or other engagement-specific agreement. If an engagement-specific agreement conflicts with these Terms, the engagement-specific agreement will control with respect to that engagement to the extent of the conflict.

7. Intellectual Property Rights

All content made available through the Services, including course videos, text, graphics, logos, assessments, calculators, reports, frameworks, worksheets, and other materials (collectively, the "Content"), is owned by or licensed to Lower Light Leadership and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. Except as expressly permitted under these Terms or an applicable written agreement, no part of the Content may be copied, reproduced, distributed, republished, sold, modified, or otherwise exploited without our prior written consent.

8. Limited License to Use

Subject to your compliance with these Terms and payment of any applicable fees, Lower Light Leadership grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your own personal, non-commercial use. Where Content is purchased or provided for use within an organization, authorized internal business use is permitted only to the extent expressly stated in the applicable purchase terms or written agreement.

Unless expressly authorized in writing, this license does not permit you to share account access, resell, sublicense, publicly distribute, or otherwise redistribute course materials, assessments, reports, frameworks, or other Content.

9. User Conduct

In connection with your use of the Services, you agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Share, resell, sublicense, or redistribute course access or Content without our prior written authorization;
• Copy, reverse engineer, scrape, extract, or otherwise use Content for unauthorized purposes;
• Upload or transmit viruses, malware, or other harmful code;
• Interfere with or disrupt the operation, security, or availability of the Site or Services; or
• Use the Services in a manner that infringes or violates the rights of Lower Light Leadership or any third party.

10. Free Resources, Assessments, and Calculators

Free resources and digital tools offered through the Services, including the Leadership Style Assessment and People Cost Snapshot, are provided for general informational, educational, and leadership-development purposes only.

Leadership Style Assessment results are not clinical, psychological, diagnostic, or other regulated professional assessments and should not be relied upon as such.

People Cost Snapshot outputs are illustrative estimates based on information supplied by the user and on stated assumptions. They do not represent audited, verified, or guaranteed organizational costs, savings, financial returns, or return on investment. Actual results may differ materially. People Cost Snapshot outputs should not be used as the sole basis for legal, financial, accounting, employment, compensation, restructuring, or other significant business decisions.

11. No Professional Advice; No Guarantee of Results

General Site content, assessments, calculators, courses, and educational resources are developmental and informational in nature. They are not substitutes for legal, accounting, tax, investment, medical, mental-health, psychological, or other licensed or regulated professional advice.

Professional coaching and leadership-development services are developmental services and are not therapy, medical treatment, legal representation, financial advising, or other regulated professional services unless expressly stated otherwise in writing.

Lower Light Leadership does not guarantee any specific outcome, career advancement, promotion, organizational result, financial performance, savings, or business result from use of the Services. Any testimonials, examples, estimates, or illustrations reflect individual circumstances or hypothetical scenarios and are not promises or guarantees of future results.

12. Third-Party Services and Links

The Services may be delivered through, integrated with, or linked to third-party platforms, websites, payment processors, scheduling tools, learning systems, or other service providers that are not owned or controlled by Lower Light Leadership. We are not responsible for the content, accuracy, availability, security, or practices of any third-party platform or site. Your use of any third-party service is governed by that provider's own terms and privacy practices.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOWER LIGHT LEADERSHIP AND ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Lower Light Leadership and its owners, members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

16. Termination

We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including for conduct that we believe violates these Terms or is otherwise harmful to other users or to Lower Light Leadership, subject to any rights or obligations contained in an applicable engagement-specific agreement. Provisions of these Terms that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive termination.

17. Changes to the Services and These Terms

We may modify, suspend, or discontinue any part of the Services at any time, subject to any applicable engagement-specific agreement. We may also revise these Terms from time to time. Any updated version will be posted on the Site with a revised effective or last-updated date. Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law and Venue

These Terms, and any dispute arising out of or relating to these Terms or the Services, shall be governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. You agree that any such dispute shall be brought exclusively in the state or federal courts located in Utah, and you consent to the personal jurisdiction of, and venue in, such courts, except where applicable law requires otherwise.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will remain in full force and effect.

20. Waiver

No failure or delay by Lower Light Leadership in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other or further exercise of that right.

21. Entire Agreement; Priority of Specific Agreements

These Terms, together with any policies expressly incorporated by reference, constitute the agreement between you and Lower Light Leadership regarding general use of the Site and Services.

These Terms do not supersede a separately executed coaching agreement, organizational-services agreement, proposal, statement of work, or other engagement-specific agreement. Where an engagement-specific agreement applies and conflicts with these Terms, that agreement controls with respect to the applicable engagement to the extent of the conflict.

22. Contact Us

If you have questions about these Terms, please contact us at:

info@lowerlightleadership.com

or through the contact form at lowerlightleadership.com.